Customer Relationship Management
In today’s increasingly competitive business environment, sales and marketing need to be integrated into a seamless, effective and efficient process that assists company goals and objectives. One of the best ways to facilitate this process is with a Customer Relationship Management (CRM) solution that handles the entire marketing/sales pipeline from initial contact to ongoing sales.
Sundog is a certified partner in the fastest growing CRM solution available today: Salesforce.com. Sundog combines our marketing and technology expertise, with Salesforce.com’s comprehensive sales and CRM package to expedite marketing, sales and business goals alignment.
Why Sundog and Salesforce.com
- Our strategic approach, comprehensive methodologies and Sundog’s extensive sales/marketing expertise provide assurance the implementation will be professional and effective.
- Our considerable technology experience and certifications can help extend your Saleforce.com implementation through additional capabilities and functionalities offered by utilizing Salesforce.com’s AppExchange.
- We provide multiple implementation options and scenarios to fit your company’s needs and timetable.
- We maintain a long-term partnership philosophy with our clients and our strategic partners such as Salesforce.com.
Getting Started
A professionally implemented CRM program will make your business more effective and help ensure your customers are satisfied. Choosing a qualified CRM partner will not only help you configure and integrate Salesforce.com, but it will provide your company with the needed ongoing support and enhancements that are essential to internal user adoption and long-term program success.
As a certified consulting partner of Salesforce.com, Sundog offers tailored implementation options based on your needs. These include:
- Sundog Jumpstart: Get up and running quickly with our five-day rapid deployment option.
- Sundog End-to-End: Complete Salesforce.com implementation, training and follow-up user adoption review.
- Sundog Data Transformation: Organize, cleanse and load any of your relevant data needs into your Salesforce.com system.
- Sundog Campaign Management: Ongoing campaign management and analysis. Sundog will manage all your marketing data and provide clear visual dashboards that enable your company to easily track progress or impediments.
Our Process
Requirements Gathering
Sundog will facilitate a series of fact-finding sessions with key stakeholders from your organization. This will produce the foundation for the Saleforce.com implementation. The deliverable from this phase is a baseline implementation guide that outlines all of your business requirements and process needs.
Configuration
As an on demand solution, Salesforce.com can be extended and customized through AppExchange to meet the precise needs of your business. This process should be conducted with trained professionals to ensure your final configuration of Salesforce.com addresses all of the necessary requisites. Sundog will work closely with your team to provide an insightful and efficient implementation.
Data Management Services
Data Management Services are what set Sundog apart and make your Salesforce.com implementation a complete success. Because every organization uses and manages data differently, Sundog’s extensive technology expertise allows us to extract, transform and load data from almost any back-end system. Sundog works with your IT teams to define a data strategy, conduct a data quality audit and finally model, clean and move the data to Salesforce.com.
Adoption
For any tool to be effective, it is imperative people know how to use it. Sundog will provide your company with training and conduct a 45-day follow up to monitor the progress of the people and processes associated with your Salesforce.com solution. If additional or remedial work is needed, Sundog can assist you with those implementations.