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October, 2007

Are You Selling Aspirin or Vitamins?

Paula Stout recently offered an interesting analogy in a Business Week article that illustrates the divide that often exists between sales and marketing at many companies. She said sales often uses the aspirin approach: sell to the pain points a customer might have. On the other hand, marketing often uses the vitamin approach: they assume clients want to grow so they offer longer-term solutions that will fortify future performance. It’s an illustrative comparison. The problem, of course, is that unless sales and marketing are on the same page, there is a good chance that your customers or prospective customers will be confused about your brand.

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Posted by on 10/11 at 06:21 AM
Found in AdvertisingBrandingCRMCustomer InsightsMarketingSales • (0) CommentsPermalink http://www.sundog.net/index.php/sunblog/entry/are-you-selling-aspirin-or-vitamins/

Humorous Look at Why Communication is Critical

Although the attached example is a humorous look at customer service, it demonstrates the importance of an organization’s ability to communicate.

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Posted by on 10/09 at 08:37 AM
Found in User Experience • (0) CommentsPermalink http://www.sundog.net/index.php/sunblog/entry/why-communication-is-key/

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