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You know the scenario. You call a company for some “customer service” and customer service is checked out. Instead, you get an automated voice response system that is about as friendly as an NFL ref. It is the classic tug between companies trying to save money and customers trying to save time.
Since it’s introduction people have done some very cool stuff with Google Maps via the use of the available API.
You know the scenario. You call a company for some “customer service” and instead, you get an automated voice response system that is about as friendly as an NFL ref. It’s the classic tug between companies trying to save money and customers trying to save time.
The hunt begins to find a flesh-and-blood person in the company who can actually help you. You know they must be there somewhere, but how do you find them hiding behind the, “if you want to find...push or say 4” options?
Along comes Paul English. He’s decided he isn’t going to take it anymore and he’s found a way to beat the system. Follow his advice and you’ll penetrate the first line of defense at many companies. With a little luck and Paul’s advice, you’ll run the customer service gauntlet unscathed and connect quickly with a customer representative that may actually enjoy helping you.
Unfortunately NBC and CBS have decided to go in their own direction, rather than joining ABC in distributing shows via the iTunes Store. Now, once again consumers are going to be offered a dizzying array of choices. The two networks announced this week that both will be selling a limited number of shows at 99 cents, a full dollar less than ABC. NBC is partnering with DirecTV while CBS chose to hook up with Comcast, which makes it look more like the two networks are doing nothing but sticking their toes in the water to see how cold or hot it is.
While I’m not particularly thrilled with any of the three plans, they each seem to have something going for them. I’m hopeful that with the networks’ new attitude towards video-on-demand, they will iron out their differences and come up with a better across the board plan. We’ll see.
One thing I am always hearing from people is that they’ve hit information overload.
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